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Renaissance Hotels invites guests to immerse themselves in the spirit of each neighborhood, offering unique experiences with captivating design, local insights, and curated evening rituals. We encourage guests to discover hidden gems and embrace the allure of their destinations, creating a sense of exploration and connection. From iconic locations like St. Pancras Renaissance in London to vibrant destinations like Renaissance Aruba, we are committed to delivering lasting memories and fostering a sense of discovery.

Role Description:

The Front Office Manager is responsible for overseeing all front office operations, including reception, Delighted to Serve, and guest services, bellmen and security. Candidate must have previous Full-Service Experience to be considered! FSPMS experienced candidate will be given priority! The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.

Qualifications:

Previous Front Office management experience required.
FSPMS Knowledge is extremely advantageous.
Minimum of 3 years of experience in front office management.
Excellent communication and interpersonal skills.
Will work a minimum of two nights per week.
Strong customer service orientation.
Ability to work well under pressure and handle multiple tasks simultaneously.
Proficiency in Microsoft Office and hotel management software.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to resolve issues promptly and professionally.

E.O.E.

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