Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.
Essential Job Functions:
- Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Coordinate group luggage requirements.
- Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Make deliveries to guest rooms.
- Assist guests with room changes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements:
- High School diploma preferred.
- Previous experience working in a related function in a hotel is required.
Work Environment and Context:
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.
E.O.E.